Pause or cancel

Pause or cancel your subscription

You can cancel at any time from this page.

Before you cancel, you can also

  • Pause

    No payments or deliveries until you resume.

    No payments or deliveries until you resume. You can resume at any time from Subscriptions in your account.

    Pause in your account

  • Change how often it arrives (monthly ⇔ every 2 months)

    Our staff switch it for you and let you know by email.

    Our staff switch it for you and email you your next payment date. You can't change this yourself, so we take care of it.

    Ask our staff to change it
    Your choice

    A request is separate from cancelling. To cancel, use Cancel my subscription.

  • Skip just the next box

    Payment and delivery for that box are paused.

    Use "Skip" in Subscriptions in your account to pause payment and delivery for that box.

    Skip in your account

Cancel my subscription

Go to Subscriptions, choose your subscription, then Cancel.

What happens when you cancel

  • Payments and deliveries stop from the next one onward
  • Boxes you have already paid for will be delivered
  • There is no cancellation fee and no minimum number of deliveries
  • Cancel by the day before your next payment date (Japan time)
  • If you want it again, you can sign up any time from the product page

Suggestions by reason

  • Switch to every 2 months

    For: I can't use it all / too much／I'm concerned about the price

    You can switch from monthly to every 2 months. Our staff switch it for you and email you your next payment date.

    Ask our staff to change it

    A request is separate from cancelling. To cancel, use Cancel my subscription.

  • Skip just the next box

    For: I can't use it all / too much

    Use "Skip" in Subscriptions in your account to pause payment and delivery for that box.

    Skip in your account

  • Pause

    For: I want a break for a while

    No payments or deliveries until you resume. You can resume at any time from your account.

    Pause in your account

  • Receive boxes only in the months that interest you

    For: I'm concerned about the price／The scents didn't suit me

    The theme and scents of the next box are announced on the Next box page and on LINE (messaging app) by the 20th of the month before. You can skip any month that isn't for you.

    See the next box

  • 7-day full refund guarantee

    For: The scents didn't suit me

    If you contact us within 7 days of a box arriving, we will refund it in full (7-day full refund guarantee).

    See the guarantee

  • Our staff can do it for you

    For: The process or delivery dates are inconvenient

    Our staff can change your delivery address or delivery interval for you.

    Ask our staff

    A request is separate from cancelling. To cancel, use Cancel my subscription.

  • Individual bottles of bath salts

    For: I switched to another product

    We also offer individual bottles of bath salts.

    See all products

  • We're sorry for the trouble

    For: I was unhappy with the service

    We're sorry for the trouble. If you'd like to share your feedback, email us at hi@chapon.jp.

  • Tell us what you think (optional)

    For: Other

    You can cancel without sending this.

    Send feedback

    A request is separate from cancelling. To cancel, use Cancel my subscription.

Cancel my subscription

Go to Subscriptions, choose your subscription, then Cancel.

Need help? Email hi@chapon.jp. We also accept cancellation requests by email as they are.