Legal notice

This English translation is provided for reference. If there is any difference between the Japanese and English versions, the Japanese version prevails.

Business name: Tokel Inc.

Representative: Representative Director 瀬戸口 翔大 (Shota Setoguchi)

Seller's address: 東京都板橋区蓮根2-27-12 (2-27-12 Hasune, Itabashi-ku, Tokyo)

Contact: Email: hi@chapon.jp
Phone number: If you contact us at the email address above to request it, we will disclose it without delay.

Selling price of products / price of services: The price displayed on the purchase page of each product or service

Charges other than the price: Shipping fee: see "Shipping fee list"
Note: Internet connection charges and other costs for telecommunications lines must be arranged separately by the customer (the amounts are as set by each provider with which the customer has a contract).

Payment method: Credit card payment

Payment timing: This depends on the closing date and contract terms of the credit card you use. Please contact your card company.

Time of delivery of products or provision of services: The delivery or provision time displayed on the purchase page of each product or service

Special terms on returns (7-day full refund guarantee):
Products purchased on this site (Chapon Official Store) and delivered within Japan are covered by the "7-day full refund guarantee" (excluding e-gifts). Products delivered outside Japan are not covered by this guarantee.

For orders delivered outside Japan, we do not accept returns or exchanges for the customer's own reasons (except for defective, damaged or misdelivered items).

  • Request deadline: Please make your request within 7 days of the date the product arrives.
  • Used products: Products that have been used are also covered.
  • Refund amount: We refund the total amount paid (including the product price and the shipping fee) in full.
  • Returning the product: Not required.
  • After the deadline: We do not accept returns or refunds for the customer's own reasons once 7 days have passed since the date the product arrived (except as described under "Defective, damaged or misdelivered items, etc." below).
  • Where to send your request: hi@chapon.jp (please include your order number)

e-Gifts: E-gifts are not covered by the 7-day full refund guarantee (because the purchaser and the recipient are different people). If a product we delivered is defective or damaged, or the wrong item was packed, please contact us within 30 days of the product's arrival. We will exchange it for a non-defective item (by resending) at our expense.

For details such as how to make a request, please see the "Refund Policy".

Defective, damaged or misdelivered items, etc.: If a product we delivered is defective or damaged, or if an item was left out or misdelivered, we will resend the product at our expense or refund the corresponding amount. Please contact us at hi@chapon.jp.

Refund method and timing: Refunds are made according to the payment method used at the time of purchase.

  • Credit card: We refund to the card you used.
  • Convenience store payment: We transfer the refund to the bank account you specify, through the payment service KOMOJU. We will ask you for the account to receive the transfer.
  • Pay later with Paidy: We refund through Paidy.
  • Other payment methods: We refund through the service used for payment.

Once the refund has been processed, we will let you know by email. It may take several days for the refund to appear on your card statement or similar records.

Cancellation policy:

We begin arranging shipment promptly from the moment we receive your order. This process is automated, and preparation at the shipping center begins immediately after purchase. For this reason, we cannot accept cancellations after an order is placed.

This prompt arrangement process allows us to deliver products to you more quickly. However, due to the nature of this system, shipping arrangements cannot be stopped once they are under way. Before ordering, please consider your product selection carefully and check the necessary information before placing your order.

We sincerely ask for your understanding and cooperation.

For products or services with special sales or provision conditions, those conditions are displayed on the purchase page of each product or service.