Business FAQs
Common questions about wholesale, corporate gifts, and OEM inquiries.
About inquiries
Can I inquire before deciding on quantity or timing?
Yes. Please share whatever details you have. After hearing about your needs, we'll explain how to proceed.
When will I receive a reply?
Our inquiry hours are 11:00 a.m.–5:00 p.m. (JST), weekdays except Japanese public holidays. We'll reply by email within 3 business days of your inquiry.
Can I speak with you by phone?
We accept inquiries through our form. If you'd like us to contact you by phone, please include your phone number and your request in the form.
Can I get a sample?
Please contact us about samples. We'll ask about what you have in mind and explain the options.
Do you have information for businesses?
Select "Request information" as your inquiry type and submit the form. A team member will email you the information.
Wholesale and stocking inquiries
What are your minimum order quantity and wholesale rates?
These aren't listed on this page. We share direct trading terms individually with those who inquire.
What types of businesses can stock Chapon?
We're seeking stockists such as department stores, lifestyle and curated shops, hotels, spas, resorts, and online gift stores.
I'd like to know the net weight and full ingredients.
Each bottle contains 60 g. The product is classified as a cosmetic bath product (cosmetics) and is made in Japan. Full ingredients, JAN barcodes, and box dimensions for each product are listed on our wholesale and stocking inquiries page.
Do you provide displays and promotional materials?
Yes. We provide stockists with displays and promotional materials, support from a dedicated account manager, and a system for handling orders.
Corporate gifts
Can I pay by invoice?
Yes. For corporate orders, you can ask about payment by invoice. We can also issue quotes, delivery notes, and qualified invoices under Japan's invoice system.
Can you ship to multiple addresses?
Yes. We can ship everything to one address or split the shipment across multiple addresses. Please let us know the number of addresses and your preferred timing when you contact us.
Do you offer noshi gift paper or name printing?
We don't offer either. We suggest a gift bag and message card instead.
What is a custom label?
It's a bottle label designed for your project or set theme. We'll discuss the design with you before deciding on the details. This is different from name printing, which adds the giver's or recipient's name. We don't offer name printing.
Can you include a message card?
Yes. We can include a card with a message from the giver. We'll explain the card format and what it can include when we discuss your order.
How far ahead should I order?
It depends on the details and quantity. Please tell us your preferred timing in the form. We'll discuss how to work toward your schedule.
Can I order a small quantity?
Please get in touch even if you haven't decided on a quantity. For smaller orders, you can also shop at the official online store or e-Gift.
Is Chapon suitable as a gift for someone who is pregnant?
Chapon advises avoiding use during pregnancy or breastfeeding, or for infants. If you give it to celebrate a birth or a similar occasion, please share this caution with the recipient.
OEM & collaborations
What kinds of projects can I discuss with you?
We welcome inquiries about store- or event-exclusive sets, collaborations that combine Chapon with other products, and custom sets.
Can our project be featured as a case study?
Please let us know through the inquiry form. We'll always send you the text for approval before publishing.
Other inquiries
Where can support organizations apply for donated products?
Support organizations and individuals can apply for donated products through the Chapon for Good page.
Where can I ask about a personal order or a product?
Please submit your inquiry through our contact page.
Contact Inquiries and quotes
Use one form for wholesale, corporate gifts, OEM, and collaboration inquiries. Even if quantity or timing isn't decided, please share whatever details you have.
Inquiry hours: 11:00 a.m.–5:00 p.m. (JST), weekdays except Japanese public holidays. Inquiries received outside these hours will be answered in order when inquiry hours resume.
We'll reply within 3 business days of your inquiry.